Privacy Policy

Last updated: 1 October 2025

At Tolmet Ltd. (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make purchases through our online store www.tolmet.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The Data Controller responsible for your personal data is:

Agritrend Ltd.

Llain Fawr
Devils Bridge
Near Aberystwyth
Ceredigion
Wales
SY23 4QU

Email: info@tolmet.co.uk

Phone: 07979 061250

2. Information We Collect

When you interact with our website, we may collect the following categories of personal data:

  • Account and Order Information
    • Name, email address, phone number, billing/shipping address.
    • Payment details (processed securely by third-party payment providers – we do not store card details).
  • Customer Support Information
    • Details you provide when contacting us (via forms, email, or phone).
  • Automatically Collected Information
    • IP address, browser type, device details, operating system.
    • Cookies and tracking technologies (see our [Cookie Policy]).
    • Website usage data (pages viewed, time spent, interactions).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To manage your account and customer relationship.
  • To respond to your enquiries and provide support.
  • To send you transactional communications (order confirmations, delivery updates).
  • To send marketing communications (only with your consent).
  • To improve our website, products, and services.
  • To comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

  • Contract – to process and fulfil your orders.
  • Consent – for marketing emails and use of non-essential cookies.
  • Legitimate interest – for website analytics, fraud prevention, and service improvements.
  • Legal obligation – for tax, accounting, and regulatory compliance.

5. Payment Processing

Payments on our website are handled by trusted third-party providers (e.g., Stripe, PayPal, or similar). We do not have access to or store your full payment card details.

6. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. Some third-party providers (such as Google) may set cookies for advertising and analytics purposes.

For more details, please see our Cookie Policy.

7. Data Sharing

We do not sell your data. However, we may share your information with:

  • Payment processors and financial institutions.
  • Delivery and logistics providers.
  • IT and hosting service providers.
  • Marketing and analytics providers (only with consent).
  • Public authorities when required by law.

8. Data Retention

We keep your data only as long as necessary for the purposes collected:

  • Order data: up to 7 years (for accounting and tax purposes).
  • Marketing data: until you withdraw your consent.
  • Website analytics data: anonymised after 26 months.

9. International Data Transfers

Some service providers (e.g., Google, payment gateways) may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

10. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access to your data.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to certain processing activities.
  • Right to withdraw consent at any time.

To exercise your rights, contact us at info@tolmet.co.uk.

You may also file a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Data Security

We implement technical and organisational measures to keep your personal data secure, including encrypted payment processing, access restrictions, and secure hosting.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: info@tolmet.co.uk

Phone: 07979 061250